Utility Disconnect Policy Change

At the March 5, 2024 meeting, the City Council approved Ordinance 1384 and a revised Municipal Policy 93 regarding the electric utility disconnection process. Effective on bills due on April 15, the city will now be assessing a $25 fee for the delivery of a service disconnection letter. Disconnection letters are typically delivered the last week of the month, after regular bills and delinquency notices have been sent out. The letter delivery fee will be assessed at 1PM on the date of delivery. In addition to the delivery fee, if services are terminated for nonpayment, a $25 reconnection fee will be assessed and due before service can be restored. The previous policy had a $50 reconnection fee and no delivery fee. The city does offer payment plans for those needing one. For more information on this or other utility billing information, contact City Hall at 620-947-3162.